eBook: Sustaining Higher HCAHPS Scores

What's the answer to improving the patient experience and HCAHPS?  Read this eBook to find out.

This eBook helps healthcare professionals:

  • Explore what patients really want
  • Understand the strategy-culture paradox
  • Discover barriers to improving HCAHPS percentiles and patient satisfaction scores
  • Learn how rounding can work against you

Sustaining Higher HCAHPS Scores

 “Our belief was our scores were low because we were not doing ‘enough’ of the right things at the right time. We were in fact fixing the wrong problem, and we weren’t even aware of it.”

A.J. Querciagrossaq, President & CEO, OSF Home Care Services

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